When Bury Liberatrian Nikki-Bosely Temple slipped and sprained her ankle in July, she couldn't have been in better hands.
A month since the incident in Nowton Park which ended her Saturday morning session after 10 minutes, Nikki is fully recovered, thanks in part to the swift treatment she received from trainer Gareth Thomas.
After the routine warm up, Gareth moved the class to the benches for the start of a gruelling circuit of exercises which involved step-ups on the seat of the picnic benches.
But within seconds Nikki was on the floor in agony after going over on her ankle and flaring up an old injury.
She said: “I’d done the ankle before but as I went to step down from the bench I felt something go. I fell to the floor in pain, but it was fortunate that Papillon and Gareth were on hand to help me.
“Within a minute, Gareth had handed control of the session to Paps and he was comforting me on the bench. He quickly diagnosed the problem and I had a compress on the ankle within a couple of minutes.”
The care didn’t stop there as Nikki was carried to the Liberte Land Rover and driven straight to the casualty ward so the ankle could be checked. Fortunately it was just a sprain and Nikki was back in action within a week.
Liberte Fitness founder Papillon Luck said: “We would never let anyone just go off on their own after being injured like that. Taking Nikki to the hospital was a no-brainer. We want to make sure our members are looked after from the minute they set foot in the car park to the minute they leave the car park."
The Liberte customer service story doesn’t stop there. In the last year there have been numerous times when people have taken knocks and blows and the Liberte first aid kit has been whipped out. Gareth has even gone to the aid of a footballer who broke his leg in Nowton Park.
Papillon said: “Customer service is so important to us and it extends to wanting to socialise with our members. We don’t just want to take their money and give them an hour of our time. In the last year or so I’ve made some great friends through Liberte and we all regularly socialise. It’s one thing to meet all these lovely people, but to now count them as friends perhaps shows just what an impression they have made on me.
If you’ve been impressed by Liberte’s customer service then you can vote for the company to win a Velvet Award this weekend. The company has been nominated in the Fitness category and the Customer Service category.
Click the link here to vote.
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